Terms of service

Terms of Service

Effective Date: June 12, 2025

These Terms of Service ("Terms") govern the use of products and services offered by JUVISRAS ("Company", "We", "Our"). Please read these terms carefully before using our website or placing an order. By accessing our website or using any of our services, you agree to be bound by these Terms.

1. General Provisions

JUVISRAS is a UAE-based beauty and personal care brand. These Terms apply to all services offered through www.juvisrasuae.com and its associated digital platforms.

JUVISRAS reserves the right to modify or update these Terms at any time. Updated terms take effect as soon as they are published on our website.

1. Scope of Services

JUVISRAS is committed to providing digital sales of beauty and personal care products, informative content, promotional campaigns, and customer support services. All services are provided on the condition that users provide accurate information and comply with these Terms.

1. User Responsibilities

By using JUVISRAS's digital platforms, every user agrees to:

• Provide accurate and up-to-date information
• Use the website solely for personal or legally authorized business purposes
• Refrain from any illegal, misleading, or harmful activities
• Respect the rights and privacy of other users

Users who violate these rules may have their accounts suspended or orders cancelled.

1. Orders, Payments, and Delivery

• Orders must be completed by following the steps on our website.
• All prices are inclusive of VAT unless stated otherwise.
• No product will be shipped without payment confirmation.
• Once confirmed, orders are dispatched within 1–3 business days.
• Delivery times vary depending on the buyer’s location and the shipping provider.

JUVISRAS is not liable for delays caused by shipping companies but is committed to offering support in every situation.

1. Returns and Right of Withdrawal

• You may withdraw from your purchase within 14 days of delivery without giving any reason.
• Returned products must be unused, in original packaging, and complete.
• For hygiene and cosmetic products, returns are only accepted if the packaging is unopened.
• Return requests are accepted only via help@juvisrasuae.com.
• Products sent without approval will not be processed.
• For approved returns, refunds are processed within 14 days.

1. Intellectual Property Rights

All content on the JUVISRAS website (logos, designs, images, texts, etc.) belongs solely to JUVISRAS.

Unauthorized use, reproduction, or distribution is strictly prohibited. Legal action may be taken if necessary.

1. Privacy and Data Protection

Users' personal data is processed in accordance with our privacy policy and applicable data protection laws.

JUVISRAS takes all necessary technical and administrative measures to secure your data. Our website is SSL certified, and data is transmitted through encrypted protocols.

1. Disclaimer of Liability

JUVISRAS is not liable for any damages resulting from service interruptions due to technical issues or external factors.

Product descriptions are based on manufacturer information; slight differences between images and actual products may occur.

JUVISRAS reserves the right to modify products, content, and prices without prior notice.

1. Third-Party Links

JUVISRAS is not responsible for the content of third-party websites linked from our platform. Access to such sites is at the user’s own risk.

1. Dispute Resolution

These Terms of Service are governed by the laws of the United Arab Emirates (UAE). In case of any disputes, the competent courts and legal authorities of the UAE shall have jurisdiction.

1. Contact

For suggestions, support, complaints, or return inquiries, feel free to contact us:

Email: help@juvisrasuae.com

Instagram: @juvisrasuae