FAQ (Frequently Asked Questions)

Are Rhode products authentic?

Yes, all Rhode products sold on our website are 100% authentic. They are sourced directly from the brand’s warehouse in the United States.

Can I return or exchange my Rhode order?

Yes. You are eligible for a return within 7 days for unused items that are in their original packaging and have all tags attached.

When will my order be shipped?

Orders placed before 6:00 PM on weekdays are shipped the same day. Orders placed after that time are shipped on the next business day. Shipping times may vary during public holidays and promotional periods.

Shipping Fee

Shipping is free (valid only for orders within Birleşik Arap Emirlikleri and Kuwait).

Delivery Time

Once your order has been shipped, the estimated delivery time is 7–15 business days.

Invoice & Order Tracking

Your invoice will be sent via email. Once shipped, you’ll receive a tracking number to monitor your delivery easily.

Security & Privacy

All transactions on our website are protected with SSL certification. Your personal and payment information is kept confidential and is never shared with third parties.

Support & Contact

For any questions or requests, you can reach us at juvisrasuae@.com or via our Instagram support line.